7th IFAFF International & EVENTIVE FAQs

The 7th (In)Justice For All Film Festival International (IFAFF) is completely online and FREE! We offer both live stream and 24-hour VOD (Video On Demand) options for our 2021 program.

Live Stream is available August 12 – August 21 and Video On Demand is available August 12 through August 22, 2021. 

This year, we have chosen Eventive as our virtual film screening partner to showcase the festival. All the information you will need is below. Enjoy the festival!

7th IFAFF International & EVENTIVE FAQ

If the following steps don’t answer your questions, visit Eventive’s help page and see more articles on how to use their system. You can also click on the “launch live support” link to enter Eventive’s live chat support.

WHERE DO I WATCH THE FILMS?

You can watch the films in the comfort of your own home using: PC, notebook, mobile device, or tablet. Go to Festival Page to begin watching.

Depending on your equipment and environment, you may be able to stream from these devices to your TV using Apple Air Play, Chromecast, Roku or connect your device to your TV or monitor using an HDMI cable.

 

HOW AND WHEN CAN I ACCESS THE FILMS?

All films will be made available for viewing according to the IFAFF International schedule. Click here to access the schedule and order tickets.

You can order a live stream ticket(s) OR a ticket(s) On Demand. After you place your order, Eventive will email your confirmation along with ordering instructions.

 

When you order a live stream ticket, follow the instructions Eventive has emailed and simply tune in at the scheduled time. 

When you order a VOD option, simply follow the instructions Eventive has emailed, go to Festival Page, use your credentials to select and unlock your order and start watching at your convenience. Once you start watching you will have 24 hours to finish viewing. 

Make sure to log in with the same email address you used to place your order. 

I ORDERED TICKETS TO DIFFERENT FILMS. WILL MULTIPLE VIRTUAL TICKETS BE INCLUDED IN THE SAME EMAIL?

No. You will receive a different “virtual access” email including a unique voucher code for each film or event block you purchased a ticket to.

NOTE: different films or event blocks may have different start dates and times; you will receive your various “virtual access” emails accordingly and a 10-minute reminder before each film becomes available on the screening portal.

CAN I REWIND A FILM AND START OVER?

Yes, if you ordered a VOD option. You have complete access to the entire program during your 24-hour watch window and can pause and rewind a film or restart it.

 

WHAT KIND OF TICKETS ARE AVAILABLE?

The IFAFF International is Free. Donations are appreciated. Click here to donate.

IS MY INFORMATION SECURE?

All customer payment information is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting infrastructure, and does not share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page.

We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.

HOW DO I FIND MY MOVIES?

Our programming schedule can be found on  Festival Page. From here you can order tickets or watch.

Please make sure you are logged in with the email you used to purchase your tickets.

For individual films and event blocks, you can also check your email Inbox for the order confirmation email and click the “watch now” button.

 

HOW DO I USE MY VOD FESTIVAL PASS?

You can use your VOD Festival Pass to access all the films. When you are ready to watch a film head over to Festival Page, make sure you are logged in with the same email you used to purchase your pass, select the film you want to watch, click “Unlock Now” then follow the prompts.

 

Remember that once you unlock a film you have 24 hours to start viewing and then 24 hours to finish viewing.

HOW DO I ACCESS THE ZOOM PANEL DISCUSSIONS?

Your ticket order confirmation will include a Zoom link for the panel discussions related to the film(s) you've scheduled. Also, you can access the Forum and Workshop schedule and registration information by clicking on the "Forums & Workshops" menu item at the top of this page.

 

MY MOVIE WON'T PLAY. GENERAL TROUBLESHOOTING STEPS

Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in, you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or Facebook login) to the preferred account. 

If you are not logged in, you will see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds.

 

HOW CAN A VIRTUAL SCREENING BE SOLD OUT?

Some may ask how we can have a sold-out show when so many of the films are being screened virtually. In order to provide digital security for our films our provider charges us a fee per view. It is necessary to put a ceiling on how many views are permitted per film to make sure we maintain our budget. Currently each film has the same limit, but as we get closer to the festival opening, we will be able to add views to more popular films.

So, because there are a limited number of tickets available for all of the screenings, please make sure and get your tickets early!

HOW DO I MAKE DONATIONS TO THE (IN)JUSTICE FOR ALL FILM FESTIVAL?

As we are a not-for-profit organization, your support for this endeavor is especially important to us. Donations can be made during the ticket ordering process and after a film or event showing. You can click on any of the Donate buttons on our website and you will be guided through the process.

 

Donations can be by credit card or direct debit, or PayPal by clicking here

 

IS MY DONATION TAX DEDUCTIBLE? 

Yes. All donations are fully tax deductible and a receipt will be automatically generated.